Free Delivery all over the USA

Shipping and Return Policy

Shipping and Return Policy

Free delivery within 7 – 10 business days:

Our dear customer’s satisfaction is our top priority. For free, you can bring ease in your living room. 

Rug & Rugs has decided to bring you comfort in every way; by providing you with a rug and a free rug delivery, without delay and within a short specified period. Our product is shipped for free domestically as well as internationally. You will only be paying the price you see for the rug, with no extra delivery charges or taxes upon delivery. ‘Rug & Rugs’ makes sure that you receive the product within 7 to 10 days. 

Big news: ‘Rug & Rugs’ delivers free rug items all around the world. 

  1. We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery, Express Delivery, or Click & Collect).
  2. Delivery will be made to the delivery address specified in your order. 

Note: We cannot deliver items within the same order to multiple addresses. 

Price and payment method: 

We accommodate our customers with all credit cards, PayPal, Apple Pay and Google Pay. 

Pricing conditions are given below:

  1. The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. 
  2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation email.
  3. We cannot complete your order until you have paid for it in full. 
  4. You may use a credit/debit card or PayPal to pay for your order. 

Return Policy:

‘Rug & Rugs’ rug shop makes sure to satisfy the customer. The rugs that we ship are all made out of substantial effort. The best rug material is used to fabricate the rugs thread by thread, using fine knitting techniques. We also understand that buying a carpet rug online, without knowing the texture, the material touch and more, can be hard. Additionally, buying an online rug can be more efficient and tremendously money saving, as well. But our rug shop takes all your concerns personally and seriously. 

Anyhow, we accommodate our customers in any way possible. You need not worry, in case you have got to return the product/rug received. 

There are several conditions that apply to return the product that has been shipped and you have received it. 

You may return the product, received, in case:

  • You receive a stained item
  • You receive a damaged item
  • You receive an inaccurate size
  • You receive an item with color difference

Returning process:

Our customer service is available 24/7. 

Once you find out that the item is eligible to be returned, you can reach out to us through our mail address: 

Returning Address:

Street Address: 1919 North Bridge Street
City: Elkin
State: North Carolina
Zip/postal: 28621

When shipping your inventory to our warehouse, please make sure to mention your customer/order ID.

Refund policy

Once the product is returned, our refund policy implies. Refunds are processed within 30 days, after receiving your return package. We will notify you of your refund via e-mail. We will usually refund any money received from you using the same method originally used by you.

Refunds are processed on the following basis:

  • Returned within 30 days of receiving the item
  • Returned in the same condition as delivered
  • Returned in the original packaging